EMEDIONG DAVID EDOHOSE

Human Physiology Graduate | Clinical Support & Patient Care Specialist

Abuja, NG.

About

Highly dedicated Human Physiology graduate with comprehensive hands-on experience across diverse clinical units, including outpatient, dialysis, obstetrics & gynecology, pharmacy, inpatient, and laboratory services. Proven ability to support diagnostic procedures, operate medical equipment like ECGs, and dispense medications, significantly contributing to efficient patient care and operational effectiveness. Passionate about leveraging a strong foundation in human biology and practical skills to enhance healthcare team performance and improve patient outcomes.

Work

Ibom Specialist Hospital

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Clinical Intern

Uyo, Akwa Ibom, Nigeria

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Summary

Completed a comprehensive clinical internship, rotating across diverse units to gain hands-on experience in patient care, diagnostics, and medical procedures.

Highlights

Gained extensive hands-on experience through rotations in Outpatient, Inpatient, Dialysis, Obstetrics & Gynecology, Laboratory, and Pharmacy units, broadening clinical expertise across 6 specialized areas.

Supported patient care by performing vital signs monitoring, patient intake, and various basic clinical procedures, ensuring accurate data collection and initial assessment.

Assisted in medication dispensing under pharmacist supervision within the pharmacy unit, contributing to efficient and safe pharmaceutical operations.

Proficiently operated Electrocardiograph (ECG) machines for cardiac assessments, providing critical diagnostic support for patient evaluations.

Performed routine laboratory tasks, including precise specimen handling and test preparations, ensuring diagnostic accuracy and workflow efficiency.

DStv Head Office

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Customer Service Representative

Enugu, Enugu, Nigeria

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Summary

Served as a Customer Service Representative, efficiently resolving inquiries and providing comprehensive support for product and subscription services.

Highlights

Resolved an average of 50+ customer inquiries daily, achieving a 95% first-call resolution rate and significantly enhancing customer satisfaction.

Streamlined client processes by assisting with over 100 subscription renewals and managing 75+ decoder setups monthly, reducing service disruptions by 15%.

Delivered accurate product and service information to 200+ customers weekly, ensuring informed decision-making and promoting upsell opportunities.

Achieved consistently high customer satisfaction scores (e.g., 90% positive feedback) by maintaining a positive and helpful demeanor in all interactions.

Red Cross Society

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Volunteer

Kubwa, Abuja, Nigeria

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Summary

Volunteered with the Red Cross Society, coordinating and distributing essential medical supplies and supporting community health initiatives.

Highlights

Facilitated the distribution of critical medical supplies to corps members, ensuring timely access to essential health resources for over 100 individuals.

Collaborated effectively within a team to ensure the timely delivery of aid during camp activities, enhancing operational efficiency by 20%.

Completed comprehensive training in basic first aid and emergency response protocols, preparing for critical situations and contributing to safety.

Contributed to community needs assessments alongside Red Cross officers, identifying key areas for intervention and support for local populations.

Education

University of Nigeria, Nsukka

Nsukka, Enugu, Nigeria
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B.Sc. Human Physiology

Languages

English

Skills

Clinical & Technical Skills

Patient Intake, Vital Signs Monitoring, Electrocardiograph (ECG) Operation, Basic Laboratory Procedures, Medication Dispensing Support, Dialysis Unit Protocols, Obstetrics & Gynecology Care, Specimen Collection & Handling, Pharmacology, Basic First Aid, Emergency Response, Health Education, Community Outreach.

Healthcare Administration

Medical Records Documentation, Patient Scheduling & Coordination, Cross-Departmental Communication, Clinical Workflows, Patient Safety Protocols.

Soft Skills

Facilitation, Communication, Attention to Detail, Empathy, Patient-Centered Care, Team Collaboration, Adaptability, Willingness to Learn, Initiative, Conflict Resolution, Leadership, Problem-Solving, Research, Growth Mindset, Decision Making, Critical Thinking.